downtown chicago spa etiquette
Please arrive 20 minutes prior to your scheduled appointment to allow yourself time to change and adjust in our tranquil spa environment. We welcome you to relax in our Himalayan salt sauna or a private steam shower before entering for quiet time in our spa relaxation lounge. Guests are provided with private lockers, robes and slippers.
Your treatment will commence exactly at your scheduled time. If you arrive late, we will only be able to provide service with the remainder of the original scheduled time. The full value of your treatment will be charged.
cancellation / change
We request a minimum 12 hour cancellation or rescheduling notice. You will be charged the full service fee for failing to attend your appointment without 12 hours notice.
Book your next event at the dana spa. Whether you want to unwind with your friends and family or entertain clients for a day of beauty and relaxation. Call and speak with a spa manager to book 4 or more guests for a day of spa services. A 20% gratuity will be added to all group bookings. All group bookings must contact the spa manager 48 hours prior to the first scheduled appointment time for cancellations or rescheduling.
Enjoy spa services in your hotel guest room. In-room spa services include massages and manicures. There is an additional 25% surcharge for all in-room spa services.
For the comfort and consideration of our guests, please turn all cell phones on silent in the spa. Conversations on cell phones are not allowed in the relaxation lounge.
Children under 16 are not permitted in the spa for the comfort and safety of our guests.
We accept all major credit cards and cash. If you are staying in the hotel, you may charge your spa services to your guest room. The spa at dana offers complimentary parking to all spa day guests. Please validate your parking ticket at the spa front desk upon arrival.
We have male and female therapists to serve you. If you have a preference, please let us know when you are scheduling your spa appointment. We encourage you to communicate your needs to your spa therapist at all times; this includes adjusting the amount of pressure applied during your treatment, music, or temperature.
Professional quality spa products are available for your continued care at home. You are welcome to purchase spa products at the spa reception desk or we will ship them to you upon request. Shipping charges will be applied.
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